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Help Desk Support Technician

  • Hybrid
    • Nashville, Tennessee, United States
  • Network Services

Help Desk Support Technician: First contact, troubleshoots Tier 1–2 issues, manages tickets and assists with maintaining IT operations. Supports various clients/systems. Must be local to Nashville, TN

Job description

The Help Desk Support Technician (HDST) will be the first point of contact for end-users and clients requiring IT assistance. Primary responsibilities will be troubleshooting T1-T2 technical issues, managing support tickets, and ensuring clients' IT infrastructure runs smoothly. This position will work with a wide range of hardware, software, and network systems, providing support for a myriad of IT systems ranging from personal computers to basic cloud services. The successful HDST will proactively respond to email, chat, or phone queries while offering support to customers to ensure their requests are resolved. Must be an authorized US worker residing in the United States, local to Nashville, TN.

Job requirements

Minimum Qualifications

·       Associate degree or equivalent experience

·       1-3 years of IT support experience

·       Strong working knowledge of computer systems, hardware, and software

·       Good problem solving, analytical, and team-working skills

·       Excellent communication and interpersonal skills

·       An openness to learning new technologies

·       Successful completion of a drug and background screen

·       Must be an authorized US worker residing within the United States

·       Local to Nashville, TN

 

Preferred Qualifications

  • 3+ years of IT support experience

  • Associates/Bachelors in related IT field

  • CompTIA A+ Certified

  • Experience troubleshooting a broad range of technologies, including Microsoft, Mac, Email, Anti-virus, printers, wifi, etc

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